Mollak service charges: check and pay in Dubai (2026)

Do you need a rate, an invoice balance or a complaint?

An invoice correction and a report of poor maintenance need different routes. Use the index for the approved rate; ask management to reconcile your invoice. For an owner’s maintenance complaint, start with the route in DLD’s jointly-owned-property FAQ. Sources checked 9 November 2026.

What is Mollak, and what does it do?

The official Mollak portal describes a system for supervising service-charge payments and related accounts in jointly-owned properties. Its process guide separates management-company registration, community registration and management agreements, and explains that approved rates are published for public viewing. Both sources checked 8 November 2026; these describe the system, not approval of a particular invoice.

Keep three questions separate: What is the approved rate? What does my unit’s invoice include? Has my payment been credited? A public index result answers a different question from an individual account statement. For background on ongoing ownership costs, read our Dubai community-fees guide.

How to check Mollak service charges online

The DLD Service Charge Index form offers project and title-deed lookup routes. Match the requested fields to your own title deed. Source checked 9 November 2026.

1. Open the official index and choose the relevant lookup route: Service Charge Index or Title Deed No.
2. For the project route, select Projects, Usage and Year. Match the actual building or project and its use, rather than choosing a similarly named development.
3. For the deed route, use the requested Certificate No., Certificate Year, Property Type and Budget Year. The form explains the certificate fields with a sample deed.
4. Complete the form’s verification requirement and choose Calculate. Check the project, year, applicable dates and management details shown in the result.
5. Retain the result or its PDF export and compare it with the invoice for the same period. The result notes that service charges do not include arrears; reconcile any previous balance separately.

An empty form or a “No Data found” message does not establish a zero charge. Recheck the identifiers and year, then ask management for the approval and an explanation of the mismatch. Our owners association and management guide distinguishes the company handling the account from the committee that raises owners' concerns. Address the invoice query to the responsible company and keep any committee follow-up with the same record.

Mollak payment: what are the official options?

DLD’s Jointly-Owned Property FAQ says owners receive an email or SMS notice from Mollak and pay through approved channels into RERA-approved accounts. It describes a direct deposit into the regulatory account printed on the invoice, with payment proof sent to management, or Noqodi using wallet, card or net banking (rechecked 9 November 2026). Confirm the current channel and beneficiary for your invoice with management.

Before using an invoice link, open the official service independently and compare the property, invoice reference, period and beneficiary. If payment details have changed, confirm them with management through contact information you already trust. After payment, retain the receipt and ask for reconciliation if the balance still looks wrong.

Check the final fee and total on the official payment screen before authorising payment. Ask management to explain anything that differs from the invoice. Keep ownership and payment details in the official service.

Is there a Mollak app, or should I use Dubai REST?

The official Dubai REST index walkthrough, opened 9 November 2026, shows Services → Service Charge Index, then manual or map entry, project, usage and year, followed by the search result. Use that route to look up the rate. For an invoice payment, follow the channel confirmed by management.

Start through DLD’s own website or app links. If your unit is missing or account details need correction, describe the problem to DLD or management without sending passwords or payment credentials. Do not assume that a management-company registration screen is the owner-payment journey.

What should you compare on the invoice?

Ask management to answer these questions against the invoice and account statement.

Do not multiply an advertised floor area by a rate without checking the invoice’s area basis. Our BUA and area-comparison guide explains why labels matter. A buyer comparing two units can also use the SPA guide to keep purchase obligations separate from recurring costs.

Fictional reconciliation example: assume an invoice is AED 3,000 and a matching AED 1,000 receipt has been posted, with no other ledger items. The remaining amount would be AED 2,000. If management’s statement still shows AED 3,000, ask where that receipt was allocated before making another payment. If the invoice and approval cover different periods, reconcile those first; a numerical difference alone does not prove an incorrect rate.

For unresolved service or maintenance issues, DLD’s FAQ describes Dubai REST → Real Estate Violations System (RVS) for unit owners; it lists 8004488 for enquiries (rechecked 9 November 2026). For a maintenance complaint, keep dated observations and management’s reply. For a bill query, retain the approved rate, invoice, statement and receipts. Ask DLD about any complaint fee and expected follow-up; seek case-specific advice before changing payment arrangements.

For a resale, the property transfer NOC guide helps keep the issuer’s certificate charge, service-charge account and later registration result separate. Ask the issuer which settlement records apply to your unit.

FAQ

How much are Mollak service charges in Dubai?

Look up your exact project, usage and year in the official index, then reconcile the rate and area against the unit’s invoice.

Can I make a Mollak service charge payment online?

DLD lists approved electronic payment channels in its FAQ. Follow the verified invoice and official service route described above, check any displayed fee and retain the receipt. This site does not accept payment.

Does the index amount include arrears?

The DLD lookup’s result labels say service charges do not include arrears. Ask management to reconcile earlier balances and credits separately instead of treating the index as your account statement.

What if my invoice and the index do not match?

First match the property, usage, year, invoice period and area basis. Ask management for the approval and a written breakdown, attaching the result and invoice. Do not assume the difference proves an error or misconduct.

Related guides

For a separate disturbance, use the noise-complaint guide to prepare a building-management record. For an account balance, use the owner’s service-charge bill-checking guide to reconcile the approved budget, arrears and posted payments.

If the disturbance comes from a nearby worksite, the construction-noise report and follow-up steps help keep that report separate from your service-charge query.